# Livebib: Help Short answers about what you use in Livebib. You only see help for what you have access to. ## Getting started ### What Livebib is Livebib shows a runner, rider or hiker live on a map while they race, so friends and family can follow every step and cheer them on. https://livebib.com/help/what-is-livebib #### What is a broadcast? A broadcast is one person's race or outing, live. It has its own page with the map, where they are right now, when they should reach the next checkpoint and finish, the weather where they are, and a chat to cheer in. The position comes from the Livebib app on the runner's phone, or from the race's own timing. After the finish the broadcast stays up as a replay. #### Do I need an account to watch? No. Anyone with the link can watch a broadcast, and public broadcasts are listed on Livebib and on the race's page. You do not need to install anything; it works in the browser on your phone or computer. #### What does an account add? With an account you can write in the chat, give a broadcast a heart, follow runners so you hear when they start, and set up your own broadcasts. There is no password: you sign in with a code we email you. #### Can I broadcast my own race? Yes. Create a broadcast on the web, link it to your race, and either broadcast your position with the Livebib app or attach the race's own tracking link. “Start a broadcast” in the help explains each step. ### Find the runner you want to follow The easiest way is the link the runner shares. Without one, look on the board or on the race's page. https://livebib.com/help/find-a-runner #### Open the link you were sent Runners usually share a link to their broadcast or to their profile, livebib.com followed by their name. When they are live, the profile link takes you straight to the broadcast. #### Find it on the board 1. Tap the Livebib logo to open the board. 2. Look under “Live now”, “Upcoming” or “Recent”. 3. Tap “See all” to see the whole list, or open “Explore” in the menu. #### Find it on the race's page 1. Open the menu (☰) and tap “Races”. 2. Search for the race by name or place, and open it. 3. Under “Live now”, “Upcoming” or “Recent”, tap “Watch live” next to the runner. #### Why can't I find them? There is no search for people, so a runner is only listed if they chose to be. A broadcast shows on the board and on the race's page when it is public, the runner's profile is public, and the broadcast is linked to the race or has started. - An unlisted broadcast can only be opened with its link. Ask the runner for it. - A broadcast that is not linked to the race is not on the race's page. - A broadcast that has not started and carries no race or course stays off the lists until it goes live. ### Log in with a code Livebib has no password. Type your email address, and we email you a six-digit code that signs you in. https://livebib.com/help/log-in #### How do I log in? 1. Open the menu (☰) and tap “Log in”. 2. Type your email address and tap “Email me a code”. 3. Open the email from Livebib and type the code under “Code from the email”. 4. Tap “Sign in”. > The first time you sign in, that code creates your account. There is no separate sign-up. #### The code didn't arrive - Look in your spam or junk folder. - Check that the address is spelled right. - If you asked for several codes in a short time, wait a while before asking again. Any code that has not expired still works. - The code works for 15 minutes. If it has expired, ask for a new one. > Closed the page while you waited? Tap “Already have a code?” to type it in without sending a new email. #### Skip the email next time with a passkey A passkey signs you in with Face ID, your fingerprint or your device lock. After you sign in with a code you are offered one: tap “Add a passkey”. You can also add one under Settings, “Account & security”. Next time, tap “Sign in with a passkey” instead of asking for a code. #### Log out Open Settings and tap “Sign out” at the bottom. To sign out every other device at once, open “Account & security” and tap “Sign out other devices”. ### Change the language Livebib speaks eleven languages. You choose the language yourself; we do not guess it from your browser. https://livebib.com/help/language #### How do I change it? 1. Open the menu (☰). 2. Tap “Language”. 3. Choose your language. #### Is my choice remembered? Yes. Signed in, it is saved to your account and follows you to your other devices, and notifications come in the same language. Signed out, this browser remembers it. #### Why is the commentary in another language? What Livebib AI writes on a broadcast is in the language the runner chose for it, so everyone reads the same story. The buttons and menus around it follow your own language. ## Following a race live ### Find your way around a broadcast A broadcast page has the map on top and the rest in tabs: what is happening now, the runner's updates, the numbers, the course and the chat. https://livebib.com/help/broadcast-page #### The bar at the top - The heart: give the broadcast a heart. The number is how many have. - The share arrow: share the link, or the pictures and films once the race is over. - The menu (☰): the board, races, your settings, the language and this help. #### What is in each tab? - “Live”: the map, where the runner is, the next checkpoint and the expected finish. - “Updates”: the runner's own posts and photos, and Livebib AI's commentary. - “Stats”: the route, the elevation profile, pace, weather along the way and the finish estimate over time. - “About”: the checkpoints and cutoffs, the runner's standing and the course in numbers. - “Chat”: cheer with everyone else who is watching. > On a wide screen the tabs are one long page and the chat sits beside it. #### Not started, live, finished - “Not started”: a countdown to the start, the course and the weather forecast for the start. - “LIVE”: the runner is on the course and the page updates by itself. - “Ended”: the result, the whole track, and a replay of the race. - “Out of the race”: the runner stopped before the finish. The page shows where and when. #### What is a demo? A broadcast marked “Demo” is a recorded run played back as if it were live, so you can see how a race looks on Livebib at any hour. The chat is read-only there, and you cannot cheer or send messages. ### Where is the runner right now? The green diamond on the map is the runner. The pill in the corner of the map tells you how fresh that position is. https://livebib.com/help/live-position #### How does the dot move? Each new position from the runner's phone or from the race's timing moves the dot. Between two positions the dot glides on along the course for a short while, at the runner's own pace. The dot never runs past a timing checkpoint the runner has not been recorded at. It waits there, and it never crosses the finish line on a guess. #### What does the pill in the corner mean? - “LIVE” in green: positions are arriving. A time after it, like “LIVE 12 min”, is how old the last confirmed position is. - “Position paused”: no new position for a while. The dot shows the last one we know. - “Estimated position”: no new position for a while, so the dot moves along the course from the last position and the timing stations. The ring around the dot turns dashed. #### Why isn't the dot moving? - The runner may have no coverage. Their phone keeps the positions and sends them when coverage returns. - The dot is waiting at the next timing checkpoint until the runner is recorded there. - The runner may be resting. Look for a “Resting” card under the map. - The runner may be inside a privacy zone they set up, where the position is hidden. #### “No new position for …” This line under the runner's name means the tracker has been quiet for a while. It does not say that the runner has stopped, only that no position has arrived. #### Races followed by timing only When a broadcast follows the race's timing mats and not GPS, a new position only comes at each mat, often hours apart. That is normal, so the pill stays green between mats. #### “Broadcast is live. … will appear on the map shortly” The broadcast has started but the first position has not arrived yet, or the runner is inside a privacy zone. The dot appears by itself; you do not need to reload. ### When will they finish? Under the runner's name you see when they should reach the next checkpoint and the finish. Times marked with ≈ are our estimates. https://livebib.com/help/finish-estimate #### “Next checkpoint” The name of the next checkpoint and roughly when the runner should get there. “any moment” means the time has passed and they could arrive at any second. A dash means there is no estimate right now, for example while they rest. #### “Est. finish” Our estimate of the finish time, from how the runner has moved so far and what is left of the course, including the climbs. It changes as the race goes on. “If the goal holds” means the estimate comes from the runner's own goal time, because there is not enough of the race yet to go on. “Finishing” and “soon” appear on the final stretch. #### Ahead of or behind plan If the runner has set a goal time, you see how far ahead of or behind that plan they are, for example “12 min ahead of plan”. #### “Est. time left” and “Elapsed” “Elapsed” is the race clock since the start. “Est. time left” is how long we think the rest takes. Both stop at the finish. #### The finish estimate over time Under “Stats”, “Estimated finish” draws what the page predicted at each moment of the race, one reading every five minutes. A dashed stretch was reconstructed afterwards from the recorded track. #### How accurate is it? It is an estimate, and estimates are marked in amber. Long breaks and the night are hard to predict, so it moves more early on. Official times come from the organiser. ### Checkpoints, cutoffs and rest Under “About” you find every checkpoint on the course: when the runner passed, when they are expected, and how much time they have before each cutoff. https://livebib.com/help/checkpoints #### Read the checkpoint list - “Passed” and a time: the runner was recorded there. “Passed · GPS” means their position showed them passing. - “Likely passed”: by our estimate they have passed, but nothing has been recorded. - “At the checkpoint”: they are there right now. - “Expected” and a time in amber: our estimate of when they arrive. - A place like “P12” with ▲ or ▼: their place at that checkpoint and how many places they gained or lost. #### What do the cutoff lines mean? “Cutoff” is the latest time the organiser allows at that checkpoint, and “out by” is when the runner must have left it. The margin next to it is measured once they have passed, and marked with ~ in amber when it is our estimate. When the margin gets thin, a line under the finish estimate says how far ahead of or behind the cutoff pace the runner is. > Cutoff times are set by the organiser. Estimated arrivals are ours. #### “Resting at …” When the runner has been still for a while during the race, a card under the map says where they rest, since when and for how long. At a checkpoint with a closing time it also says when they must be out. Rests out on the course are listed too, as “Rest out on the course”. #### Life bases, drop bags and aid stations Each checkpoint shows its kind, such as a life base, a drop bag, an aid station or water. The summary on top says how far it is to the next life base or drop bag. #### Print the runner's plan If the runner has made a plan, “Print the plan” gives a page with every checkpoint, planned arrival, departure and cutoff. Handy for crew. ### The numbers under “Stats” The Stats tab gathers the race in charts: the route, the elevation, speed, the weather on the way and how many are watching. https://livebib.com/help/stats #### Distance, pace and climb - “Distance”: how far the runner has come, and how much of the course that is. - “Pace” or “Speed”: from the latest positions. “Avg pace” is distance divided by time, shown when there is no live pace, and on every finished race. - “Hill-adjusted pace”: what the pace would be on flat ground. - “Climb”: metres climbed so far. A dash means nothing has been measured yet. #### The charts - “Speed over distance”: speed along the course, with stops marked. - “Weather along the way”: the temperature it felt like, with the warmest and coldest moment. - “Watchers”: how many had the broadcast open, over the race. - “Estimated finish”: the finish estimate over time. > Move your finger or mouse over a chart to read exact values. Shaded bands are the night where the runner was. #### “Climbs” The climbs that matter on this course, with length, height gain, gradient and the top. Before a climb it says how far away it is; after it, how long it took. ### Other runners in the same race On a broadcast linked to a race you can see others in the same race, and in the event's other races that week, next to the runner you follow. https://livebib.com/help/other-runners #### “Others in this race” The cards show each runner's state, distance and place, and how far ahead of or behind your runner they are. Tap a card to open that runner's broadcast. Signed in, a broadcast that is not public shows only the runners you follow in the same race, as “Others you follow in this race”. #### Show them on the map Tap “Show on the map” to see them as small violet diamonds, or “Hide from the map” to see only your runner. A hollow diamond is a runner in another race the same week. ### Watch a race again When a race is over you can play it back on the map, with the dot, the numbers and the weather as they were. https://livebib.com/help/replay #### Start the replay 1. Open the finished broadcast. 2. Tap “▶ Replay this race” under the map, or the follow button on the map. #### Controls - Play and pause, and drag the timeline to jump to any moment. - 10m, 5m, 2m and 1m choose how long the whole race takes to play back. - “computed pace” means the race had no GPS, so the position is worked out from the pace along the course. #### What else plays back? The updates and the chat show only what had happened by that moment, as it was during the race. ## The map, 3D and weather ### Use the map The map shows the course, where the runner is and what lies ahead. The buttons on the right move the camera. https://livebib.com/help/map #### What do the lines and dots mean? - The green diamond: the runner. - The bright green line: where the runner has been. - The dashed green line: the course still ahead. - A thin amber dashed line: the stretch from the last real position to an estimated one. - Amber dots: the next checkpoints, with the expected time. Dark dots with ✓ are passed. - A small hollow dot: a place on the course, like a summit, where nobody is timed. - An ember-coloured pin: a place the runner added, like where their family stands. - ▲: a summit. Tap it for its name and height. #### The buttons on the map - Overview: frame the whole course. - Follow: the camera follows the runner. Move the map yourself and following stops; tap again to follow again. - “Fly the course”: fly along the course before the runner has started. - The compass: point north again. It only shows when the map is turned. - “Hide updates”: hide the updates that drift over the map. - Fullscreen: the map fills the screen. #### 2D, 3D and Elevation The switch in the top corner changes the view: “2D” is the map, “3D” the course in the terrain, and “Elevation” the climbs and descents. The page remembers your choice for that broadcast. If there is only one view, there is no switch. #### Where am I? The person button shows your own position as a blue dot, only on your screen. It is never sent to us or shown to anyone. Handy when you stand along the course and wait. #### Move and zoom On a phone, use two fingers to move and zoom the map. On a computer, hold ⌘ or Ctrl and scroll to zoom. In fullscreen, one finger and plain scrolling work. #### Why is the map dark? It is night where the runner is. The map follows the light at the runner's position, and a finished race keeps the light it started in. ### The elevation view “Elevation” shows the course from the side: every climb and descent, where the runner is on it, and what is left. https://livebib.com/help/elevation #### What do I see? - The ridge glows green up to the runner and is faint after. - Checkpoints along the ridge with expected times, and the highest point with its height. - “Goal plan”: an amber marker where the runner would be on their own plan. Ahead of it means ahead of plan. - “Cutoff pace”: where a runner exactly on the cutoffs would be. - ⏸: where the runner rested, and for how long. #### Zoom and move On a phone, pinch to zoom and swipe sideways to move. On a computer, pinch on the trackpad or hold Ctrl and scroll, and drag to move. The height scale stays the same, so a climb looks just as steep at any zoom. #### Where do the heights come from? From the course file the organiser published. If it has no heights, we fill them in from our own elevation data, which in some countries comes from laser scanning of the ground. Heights never come from a third-party service. #### Why is there no Elevation view? Swims and paddling have no climbs, so they have no Elevation view. It is also missing when the broadcast has no course. ### The map in 3D In 3D you see the course in the real terrain: the mountains, the valleys and the climb ahead of the runner. https://livebib.com/help/map-3d #### Open the 3D view 1. Tap “3D” in the switch at the top of the map. 2. Tap Follow on the right to fly behind the runner like a drone, or drag to look around. 3. Use the turn buttons to swing the view, and the compass to point north again. #### “Photo”: the real landscape In 3D, “🛰 Photo” lays aerial photos over the terrain, so you see forest, rock and snow as they are. Tap it again to go back to the map. #### “Terrain” on the flat map In 2D, “⛰ Terrain” shades the hills on the map. The page remembers your choice on this device. #### Why is there no 3D button? - The 3D map for this course is not ready yet. While it is being made you see “⛰ terrain” in amber where the button will be. - Your device may not be powerful enough for 3D. Older phones and phones in data saver mode get the flat map. - The 3D map could not load just now. The button comes back by itself a little later. #### Fly a climb in 3D On a climb card under “Stats”, tap “▶ 3D” to fly that climb from the foot to the top, with the gradient on the way. ### The weather where the runner is The weather on the map is measured where the runner is right now, and the temperature is what it feels like there. https://livebib.com/help/weather #### The weather box on the map The big number is “feels like”: the temperature adjusted for height, wind, sun and rain. “air” is the air temperature. Tap the box for wind, gusts, rain, cloud and humidity. #### “forecast”, “at the start” and “when tracking began” - “forecast”: the race has not started, so this is the forecast for the start. - “at the start”: the race is over, so you see the weather as it was at the start. - “when tracking began”: the weather from the first position, before there was a live one. #### The sky on the map Clouds, rain, wind, sunset and night on the map follow the real weather and light at the runner. The sun and the moon sit where they really are in the sky. #### Weather along the way Under “Stats”, “Weather along the way” shows how the temperature has felt through the race, with the warmest and coldest moment and the strongest wind. ### Course films in 3D Some races have a film that flies the whole course in 3D, chapter by chapter, with narration. When a race has one, you find it on the race page and on its broadcasts. https://livebib.com/help/course-film #### Watch the film On the race page, tap “Watch the story in 3D”. Before the start, the broadcast page shows the film under the map. During the race it offers the chapter the runner is in right now. #### Controls - Play and pause, and turn the sound on or off. - “This chapter again” and “Play on to the finish”. - “The whole film” starts from the beginning. > The film plays sound. Turn it on with the speaker button. #### Why is there no film? Only some races have a film, and it also needs a device that can show 3D. A race without a film has no button for it. ## Cheering and reaching the runner ### The chat: cheer with everyone watching The chat is open to everyone watching the broadcast. Anyone can read it; to write you need to log in. https://livebib.com/help/chat #### Write in the chat 1. Open the “Chat” tab. 2. Write your cheer in the box and tap “Send”. 3. Not logged in? You are asked to, and your message is sent right after. > The chat shows the name on your account. Change it under Settings, “Your profile”. #### Does the runner see it? Yes. The runner gets the cheers on their phone during the race, and can read the whole chat afterwards. Station passages and the finish show up in the chat as dividers. #### Why can't I write? - “Slow mode” in the box: the chat has slow mode on, so wait a few seconds between messages. - “slow down — too fast”: you sent many messages quickly. Wait and try again. - “you can't post here”: you have been timed out or banned in this chat. - “The chat has closed”: the race finished a while ago. - On a replay or a demo the chat is read-only. #### Can I delete or report a message? Only the runner and the moderators they chose can delete messages. There is no report button: if something is wrong, the runner or a moderator can remove it, or you can tell us through “Feedback”. ### Give a broadcast a heart A heart says you were there. Tap the heart at the top of a broadcast; tap again to take it back. https://livebib.com/help/hearts #### How do I give a heart? 1. Log in. 2. Tap ♡ at the top of the broadcast. It turns into ❤. > You can give a heart before, during and long after the race, but not to your own broadcast. #### Who sees it? Everyone sees how many hearts a broadcast has. Only you see that one of them is yours. Your hearts are gathered on your profile under “Hearted”. ### Voice cheers: send your voice to the runner Record a short greeting that only the runner hears. Everyone else just sees that you sent one. https://livebib.com/help/voice-cheers #### Record a voice cheer 1. Open the “Chat” tab and tap the microphone next to the box. 2. Speak. It stops by itself at 0:15, or tap “Stop”. 3. Tap “Send”, or “Re-record” to try again. > You need to log in first. There is only a microphone when the runner has switched voice cheers on. #### Who hears it? Only the runner. The chat shows a line that you sent a voice cheer, never the recording itself. ### Private messages: how they work Write something to the runner that only they see. The runner can reply, and only you see the reply. https://livebib.com/help/private-messages #### Send a private message What you write here reaches only the runner. If there is a microphone button, you can record a voice message instead. 1. Open the broadcast and go to the chat. 2. Tap the tab with the padlock: “To” and the runner's name. 3. Write your message and tap “Send privately”. > You need to be logged in. If you are not, you are asked to log in when you send, and what you wrote is kept. #### When will the runner reply? Whenever they like, often not until after the race. Tap “Tell me when … replies” and you get a notification when the reply arrives. The reply shows up in the same tab, and only you see it. You can write to each other for a while after the race too. If the runner turns private messages off, your conversation stays in the tab to read, but you cannot write anything new. #### Who can read it? Only the runner. The message never shows in the open chat, and moderators cannot read it. Notifications never show what was written. We keep the message, your name and when it was sent. It is deleted when the broadcast is deleted, or when you or the runner delete your account. ### Cheers read aloud: how it works The runner can hear the crowd's cheers read aloud in their headphones during the race: one short sentence, at most once every 15 minutes. https://livebib.com/help/spoken-cheers #### Can what I write be read aloud? Yes, if the runner has switched on spoken cheers. Your name and your message in the chat can then be read out to them, only in their headphones. While it is on, the chat tells you so. A message waits at least a minute before it can be read, so there is time to remove what should not get through. #### What is never read aloud - Private messages, answers from Livebib AI and the runner's own messages. - Links and emoji. - Deleted messages, and messages sent to a moderator to check. - Messages from someone who is banned or timed out in the chat, including what they wrote before. - Anything written before the runner switched it on. > If a message is not fit to be read aloud, we only say who cheered last, or how many are cheering. ## Updates and Livebib AI ### The Updates tab Under “Updates” you find the runner's own posts, photos and voice messages, Livebib AI's commentary, and milestones along the course. https://livebib.com/help/updates #### What is in the updates? - Notes, photos, videos and voice messages from the runner. - “AI commentary”: Livebib AI tells the story of the race as it goes. - “Milestone · auto”: things the race passes, like halfway or the highest point. - “Recap”: a few closing lines after the finish. #### Where was this? Many updates show how far into the race they came. Tap “📍 Show on map” to see the spot. #### “▶ Play the story” When the runner has posted photos or videos, “▶ Play the story” plays them one after the other with the elevation profile as a progress bar. Tap to pause, swipe to move on. #### Where did older updates go? After the race, older automatic updates fold away. Tap “Show all updates” to see them again. ### Livebib AI: the race commentator Livebib AI writes short commentary as the race goes on, from the live numbers: distance, pace, climbs, checkpoints and weather. https://livebib.com/help/livebib-ai #### What does it write? Short posts marked “✦ Livebib AI” in the Updates tab, at checkpoints and at the turns in the race, and always at the finish. It writes about what the numbers show, and does not make things up about the runner. #### “Course preview” before the start Shortly before the start, a preview of the course appears at the top of the updates: what lies ahead, what to watch for and an estimate of the weather. #### “Recap” after the finish After the race, a few closing lines sum it up. #### Which language does it write in? In the language the runner chose when creating the broadcast, under “Live commentary language”. Everyone reads the same text. ### Ask the race: how it works Wondering something about the race? Ask in the chat and Livebib AI answers right there. The answer is written by AI, everyone sees the question and the answer, and the answer can be wrong. https://livebib.com/help/ask-the-race #### Ask a question 1. Open the chat and tap “✦ Ask the race”. 2. Write your question, for example “When will she reach the next station?”. 3. Tap “Send”. While you wait, the chat says “Livebib AI is thinking”. The answer comes from “Livebib AI”. > You don't need to write @livebib. You need to be logged in: if you are not, you log in when you send, and your question is kept. #### What does Livebib AI know? Only what is in the broadcast: how far the runner has come, the pace, times, stations, the weather and the course. If the data cannot answer, it says so. It never talks about health, disqualification or cheating, and never posts links. It never sees the runner's name, nor where they are inside their privacy zones. It answers in the language you ask in. #### Can the answer be wrong? Yes. Livebib AI works from the same data as the broadcast, but it can misread a question or get a number wrong. When it matters, like times and cut-offs, trust the race organiser. #### Why did no answer come? - Many people are asking on this race right now. Ask again in a few minutes. - You have asked several times in a short while. Ask again in a few minutes. - The runner's position is not shown right now, for example inside a privacy zone. Then Livebib AI cannot say where they are. - The runner has turned Ask the race off. > When your question gets no answer, the chat tells you why, and only you see that note. ### Voice messages from the runner During the race the runner can talk instead of typing. You hear their voice, or read what Livebib AI made of it. https://livebib.com/help/voice-posts #### Voice or text? A voice message in the updates has a ▶ button: tap it to hear the runner. Some runners let Livebib AI retell what they said as a short commentary line. Then you read the text, marked with a microphone, and the recording is not published. “Livebib AI is writing this down…” means the text is on its way. ## Notifications and following ### Follow runners and get notified Follow a runner and you get a notification when they start a broadcast. Their broadcasts also gather under “Following”. https://livebib.com/help/follow-people #### Follow someone 1. Open the runner's profile, for example by tapping their name on a broadcast. 2. Tap “Follow”. > The runner can see that you follow them. Nobody else can. #### Which notifications do I get? - When the runner starts a broadcast. For a race with a set start time, it comes shortly before the start. - When they finish, or if they leave the race. > Only public broadcasts notify followers. Your phone or browser must allow notifications from Livebib. #### Where do I see them? Open the menu (☰) and tap “Following” for the broadcasts of everyone you follow. Settings, “Notifications” lists what Livebib has told you. #### Stop following Open the runner's profile and tap “Following” to stop. #### When someone follows you When someone starts following you, you get a notification with their name: “Anna started following you”. When many follow at once they come together in one: “Anna and 4 others started following you”. Don't want it? Under Settings, “Notifications”, switch off “When someone starts following me”. The Livebib app has the same switch in its notification settings. #### Your name when you follow someone People you follow get a notice with your name. Off: the notice says someone new follows them. You still appear in their followers list. Choose under Settings, “Notifications”, “Show my name when I start following someone”. ### Follow key moments Get a notification at the big moments of a race: the start, halfway, the highest point, the final stretch and the finish. https://livebib.com/help/key-moments #### Switch it on 1. Log in and open a broadcast that is live or about to start. 2. Scroll to the end of the “Live” tab and tap “🔔 Follow key moments”. 3. Allow notifications if your phone or browser asks. A first notification confirms it works. #### Which moments? The start, a big jump in the standings, halfway, the highest point on the course, sunrise and sunset, a turn in the weather, the final stretch and the finish. Each one comes as one short line, and most only once per race. #### Switch it off Tap “🔔 Following key moments” again. #### It doesn't work - “Notifications are blocked in your browser settings.”: allow notifications for livebib.com in your browser or phone settings. - “This browser can't do push notifications.”: try another browser. - The bell turned off by itself: your phone can no longer receive notifications from us. Tap it again. ## After the race ### Share a broadcast Tap the share arrow at the top of a broadcast to send the link. After the race the same button shares pictures and films too. https://livebib.com/help/share #### Share the link On a phone, the share arrow opens your phone's own share menu. On a computer it copies the link, and you see “Link copied ✓”. During the race the link may lead to the runner's profile, which opens their broadcast while they are live. After the race it leads to the broadcast itself. #### Pictures and films Once the race is over and there are pictures to share, the arrow opens “Share”. Choose a card under “Films” or “Pictures”, then tap “Save” or share it straight on. - “Story” and “Poster”: a drawn picture of the course and the result. - Cards with the result, the elevation profile, the climbs, the pace and the greetings from the chat. - Films that fly or draw the race. #### The runner decides about pictures and films Pictures and films of a broadcast belong to the runner. In their settings, under “Sharing”, they choose whether others may share them. It is on from the start. When it is off, you can still share the link and an invitation card with the runner's name, the race and the address. Never the runner's pictures or films. On a broadcast that is not public, only the runner shares its pictures and films. #### How the link looks when shared When you paste the link into a message, it shows a picture of the race: the course poster when there is one, or a card with the name, the distance and how far the runner has come. ### Films of the race After the race, the runner can make short films of it: a summary, a flight over the whole course in 3D, a replay on the map and more. Ready films are shared under “Films”. https://livebib.com/help/films #### Which films are there? - “Summary”: the course drawn and the numbers counting up, upright, square or wide. - “3D flyover”: the whole course flown in 3D, past every station. - “My finish film”: the finish flown in 3D, with the result. - “2D replay”: the race playing back on the map, with the weather as it was. - “Hand-drawn map”: your run drawn as a map on paper, you moving along it with the clock, the pace and the weather. - “Hand-drawn picture” (under “Pictures”): the hand-drawn map's last picture, the whole run with its numbers, cut from that film. - “Cheering film”: every message from the chat, with views from when they came. - “The story”: every photo and milestone in turn, where it happened. - “Advert”: a post where the course climbs out of the picture. > Which films a race can have depends on its course, its photos and its chat. Before a film is made, its card shows an example of that film. #### Watch and share a film Tap the share arrow, then “Films”. Choose a film and tap “View my film” to watch it, or “Share the film…” to send it. ## Plan a route ### Draw a route Draw a running or cycling route on the map, or let us suggest a loop. You see the distance, the climb and the ground as you go, and you can save it, share it or send it to your watch as a GPX file. You only need an account to save. https://livebib.com/help/draw-a-route #### Draw on the map 1. Open “Draw a route” at livebib.com/routes/new. 2. Tap the map where you start, then tap where you want to go. The line follows paths and roads. 3. Keep tapping to go further. Drag the line to reshape it. > “Undo” or the Backspace key takes back the last point. Turn off the ⤳ button to draw straight lines between points instead. #### Run or ride, and on what Choose “Run” or “Ride”, then the ground you want under you: - “Mixed”: the most direct way that suits the sport. - “Trail”, for running: paths and forest trails rather than asphalt and traffic, including the mountain trails “Mixed” leaves out. - “Road”, for running: firm, even ground, keeping off soft and rough paths. - “Road”, for cycling: sealed roads, for a road bike. - “Gravel”: gravel roads and tracks, away from the big roads. - “MTB”: trails and singletrack, keeping off asphalt. > The choice shapes what you draw next. What you have already drawn stays as it is. #### Get a loop suggestion 1. Tap “Loop”. 2. Tap where the loop should start and finish. 3. Set the distance. The loop comes out within about a tenth of it. 4. Tap “New idea” for another loop, or “Done” to keep this one. #### Distance, climb and time The panel shows the distance, the climb, the descent and a time. For a run, the time allows for the hills. The coloured bar shows how much of the route is asphalt, gravel and trail. A note appears when the route runs along bigger roads or up stairs. #### Marked trails and running tracks The “Trails” button on the map shows hiking trails, exercise loops, cycle routes, MTB trails and ski tracks, in the colour they are waymarked with on the ground. The red dots are running tracks. Zoom in to see the trails’ names. On a computer, the pointer shows a trail’s name and length. Press “Trails” again to hide them. > The trails come from OpenStreetMap and are updated every week. #### Checkpoints and changes Under “More”, “+ Checkpoint” puts a named point on the route, like a water stop. Tap it later to rename or remove it. “Close the loop” joins the end to the start, “Reverse” turns the route around, and “Out & back” runs it back to where you started. #### GPX files and sharing “Import GPX” opens a route from a file, so you can change a course you already have. “GPX” saves your route as a file for your watch or another app. “Share” copies a link. Whoever opens it sees the same route, without an account. #### Save it, or race on it “Save route” keeps the route on its own page, with the map, the elevation and “Download GPX”. Saving needs an account. “Use for a broadcast” starts a broadcast with the route as its course, so the people following you see the line and when you will reach each checkpoint. ### Find a trail Livebib has a page for the marked trails and running tracks in OpenStreetMap: hiking trails, exercise loops, cycle and MTB routes and ski tracks. Find the ones near you, take a trail to your watch as a GPX file, or broadcast your run along it. https://livebib.com/help/find-a-trail #### Trails near you 1. Open livebib.com/trails and choose your country. 2. Choose your town. Its page shows the trails and running tracks around it, on a map and in a list by sport, nearest first. 3. Tap a trail to open its page. > The trails come from OpenStreetMap and are updated every week. #### A trail’s page A trail’s page shows its length, the colour it is waymarked with and the towns along it. “Races on this trail” lists the races whose course runs along it, and for how far. A race’s own page lists the trails its course runs on in the same way. #### Take it to your watch 1. Tap “Download GPX” on the trail’s page. 2. Open the file in your watch’s app, or in any app that reads GPX. > The file starts where the trail starts. A trail mapped as several loops, or with a gap in the middle, has no file. #### Broadcast your run on a trail 1. Tap “Broadcast on this trail” on the trail’s page. 2. Choose when you set off and create the broadcast. The trail’s line is already your course. 3. When it is time, start it in the Livebib app, where it is waiting for you. > The people following you see where on the trail you are. #### Make your own route “Draw a route here” opens the route builder at the trail, with the marked trails on the map. Follow part of it, or join two trails into a loop. ## Broadcasting your own race ### Start a broadcast Create your broadcast on the web, link it to your race, and choose how your position reaches the map: the Livebib app or the race's own tracking. https://livebib.com/help/start-a-broadcast #### Create a broadcast 1. Tap “Create a broadcast”, or open a race's page and create it from there. 2. Log in if you are asked to. The first time, confirm that you are 16 or older and accept the terms. 3. Write what you are doing and choose the activity. 4. Choose “Race” and pick your race and distance, or “Route” or “Workout”. 5. Choose who can see it, and tap “Create broadcast”. #### Route, Race or Workout? - “Race”: a race with a start time. Pick it from the list, and the course, the checkpoints and the start time come with it. - “Route”: an outing of your own. Leave the date empty and it goes live when you start. - “Workout”: a training session, like intervals or a long run. #### Public or unlisted? - “Public — listed on Livebib”: on the board and the race's page. - “Unlisted — only people you send the link”: only those with the link can watch. > A broadcast shows your live position. Watching and cheering are open to everyone; broadcasting is for 16 and older. #### How does it go live? - With the Livebib app: start the broadcast in the app on your phone. It sends your position, also with the screen off. - With the race's tracking: attach your tracking link, and the broadcast goes live by itself when the race publishes your times. #### Draw your own route “Draw a route” at livebib.com/routes/new lets you draw a course on the map. Tap “Use for a broadcast” to create a broadcast with it. ### Connect the race's live tracking Many races publish live times on their own site. Paste your link from it, and your broadcast follows your times without the app. https://livebib.com/help/tracking-link #### Attach your tracking link 1. Find your own page on the race's live tracking: the one with your name and bib number. 2. Copy its address. 3. Open your broadcast, tap the pencil (Edit broadcast) and go to “Live tracking link”. 4. Paste the link and tap “Attach”. > It takes effect at once; you do not need to tap Save. The broadcast goes live by itself when the race feed has data. #### Which links work? - UTMB World Series and LiveTrail. - Garmin LiveTrack. - UltraLive, OpenSplitTime, RTRT.me and the IRONMAN Tracker. - Neptron, MIKA Timing, Legends Tracking, Trackmium and UltimateLIVE. - Tor des Géants (TORX). > The link must lead to one runner, not to the whole race or the start list. #### It didn't work - “That doesn't look like a link.”: paste the whole address, starting with https://. - “We don't know that link yet.”: we cannot read that timing yet. Tap “Send it to us” and we will look at it. - “A tracking link is already attached to this broadcast.”: a broadcast follows one tracking link. #### “No live tracking” The day before your race, your broadcast reminds you if nothing feeds it yet. Tap “Attach live tracking →” to fix it. ## Your account and privacy ### Your profile Your profile collects your broadcasts at livebib.com followed by your name. It is hidden until you make it public. https://livebib.com/help/profile #### Change name, country and address 1. Open Settings and tap “Your profile”. 2. Change “Display name”, “Country” or “Handle”. 3. Tap “Save”. > The handle is the address of your profile. If you rename it, the old address keeps working for 90 days. #### Make the profile public Tick “Public profile” and save. Then anyone can find the page and see your upcoming broadcasts. You need a handle first. Off means only you see the page; broadcasts you share by link work either way. #### What does the profile show? Your name, country, how many broadcasts and hearts you have, what is live right now, what is coming up and your earlier broadcasts. When you are live, your profile link takes visitors straight to the broadcast. ### Hide your home with a privacy zone A privacy zone hides your track near an address you choose, like your home, from everyone but you. Nothing is deleted. https://livebib.com/help/privacy-zones #### Add a zone 1. Open Settings and tap “Privacy zones”. 2. Move the map so the circle covers the place, or tap “Use my location”. 3. Choose the size, and a name if you like. 4. Tap “Add zone”. #### What do others see? Inside the zone your position and track are hidden, and the map shows a dark “Protected area”. Your own view always shows the whole run. #### Which broadcasts? All of them, also ones you have already made, from the moment you save the zone. Change or remove a zone with “Adjust” or “Remove”. ### Your account: security and deletion Under Settings, “Account & security” you manage passkeys, signed-in devices, phones that broadcast, email from us, and deleting your account. https://livebib.com/help/account #### Signed-in devices and phones “Signed-in devices” lists where you are signed in; “Sign out other devices” signs out all but this one. Phones that broadcast are listed separately, under “Phones that can broadcast”. Sign one out if you have lost it or given it back. #### Email from Livebib “Send me news about Livebib” decides whether we may write to you about Livebib. Sign-in codes always come, whatever you choose. #### Delete your account 1. Open Settings, “Account & security” and open “Delete account” at the bottom. 2. Choose whether to keep your broadcasts online without your name. 3. Type delete my account to confirm, and tap “Delete my account”. > This erases your account and all your broadcasts permanently. If you keep your broadcasts online, you get a one-time key to remove them later. Save it; we keep no copy. ### Contact us Something wrong, awkward or missing? Tell us. We read everything. https://livebib.com/help/feedback #### Send us a message 1. Open the menu (☰) and tap “Feedback”, or tap “Ask us” at the bottom of any help page. 2. Write what happened. Add your email if you want an answer. 3. Tap “Send”. > Your message tells us which page you came from, so “the map is white” tells us which map.